We are committed to delivering products that meet your expectations however we understand that sometimes purchases need to be returned.
- Bdiapers ship to over 300 cities across India. Shipping on international orders is at actuals. To know the shipping charges that apply to your country, contact our helpline. Additional country-specific customs charges, which are separate from shipping charges, would be the responsibility of the customer.
- To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
- We are committed to delivering products within 5 business days of the order being confirmed. If you’re in a Non-Metro customer, all products will reach you within a time span of 3 to 12 days, and for very remote locations that time may extend.
- All items are shipped within 3-7 working days of receiving the order..
- If you believe that the product is not in perfect condition or if the packaging has been tampered with or damaged before accepting delivery of the goods, please refuse to accept the package, and call us on +91 9999689108 (9AM – 6PM) or mail us at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement is made to you at the earliest.
Cancellation , Returns and Exchanges
If the order or the items that you want to cancel have not been shipped, you can cancel the order online or by speaking with our helpdesk at +91 9999689108. In such cases, the order will be cancelled and the money paid by you will be refunded to you. In case of unshipped orders, the refund will be done within 14 days of the return request.
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at +91 9999689108 and do not accept the delivery of the order. Once the order is received back by us, we will refund the money paid by you as per Refund policy included below.
If you wish to return the product after it has been delivered to you in full we would be happy to entertain such requests within 30 days of delivery
Exchanges will be considered in case of a size or quality defect with your purchase . For newborn diapers and hygiene consumables ( such as the rash cream or Bottom Wash Spray) , we cannot accept returns
Returns will be considered for items in their original condition,a refund will be issued after deducting the shipping charge of reverse pickup as applicable.
Please note that even while trying the diaper on the baby, if the diaper is accidentally soiled , it is considered as used.